1. Can I pay for my order with cryptocurrency?
You can pay for your order with the legal currency in your country. We also offer a cryptocurrency exchange for our products. In this event what we do is an exchange of goods that we both consider equivalent.
2. where is my order?
To know the status of your order you can send an email to [email protected]
3. Can I change my order after payment or exchange has been made?
After your order is confirmed you will not be able to make changes to your order, except as established for the
right of withdrawal or reversal of payment.
4. Do you ship worldwide?
Some of our products are shipped worldwide. In some cases we have restrictions that depend on the country of receipt of the product. Please write to [email protected] to confirm that we can ship.
If as a customer you request to place an order without being sure of the possibility of receiving it, you assume at your own risk and expense the costs and delays that this may cause,
even the possibility of never receiving the order or receiving it in poor condition, since in these In these cases,
the delivery of the product does not depend on us but on internal national legislation.
por favor tome en consideración que el envío de sus productos será desde Colombia.
5. I am placing this order outside of Colombia. Will I be charged import taxes?
It is possible and will depend on the country where you receive the product. In the event that these taxes or any other expense is incurred in the country where the product is received, you as the customer must pay them.
6. Will my order arrive on the date indicated on the website?
In most cases, the package will be delivered within the estimated arrival time. Shipping time is estimated and starts and begins from the moment the order is confirmed via email. It may take longer than the expected date due to invalid address, customs clearance procedures or weather conditions and other external factors.
7. What happens if my order was detained by customs?
In this case, it is your duty as a buyer to contact the relevant authorities and check if you can recover the package or request its destruction. Under no circumstances will returns of packages that have been detained in customs be accepted.
8. I made a purchase. Can I request my money back?
Only in cases of right of withdrawal. The right of withdrawal is a right recognized by Colombian law that indicates that in all contracts for the sale of goods and provision of services through financing systems granted by the producer or supplier, sale of timeshares or sales that use non-traditional methods or remote (such as electronic commerce), which by their nature should not be consumed or have not begun to be executed within five (5) days, the consumer’s right of withdrawal will be deemed to have been agreed upon.
In the event that the right of withdrawal is used, the contract will be terminated and the money that the consumer would have paid must be refunded. The consumer must return the product to the producer or supplier by the same means and in the same conditions in which they received it. The transportation costs and other costs involved in returning the good will be covered by the consumer. The maximum term to exercise the right of withdrawal will be five (5) business days from the delivery of the goods or the conclusion of the contract in the case of the provision of services.
The following cases are excepted from the right of withdrawal:
1. In contracts for the provision of services whose provision has begun with the consumer’s agreement;
2. In contracts for the supply of goods or services whose price is subject to fluctuations in financial market coefficients that the producer cannot control;
3. In contracts for the supply of goods made in accordance with the consumer’s specifications or clearly personalized;
4. In contracts for the supply of goods that, due to their nature, cannot be returned or may deteriorate or expire quickly;
5. In betting and lottery service contracts;
6. In contracts for the acquisition of perishable goods;
7. In contracts for the acquisition of goods for personal use.
The supplier must return all amounts paid to the consumer in cash without making discounts or withholdings for any reason. In any case, the refund of the money to the consumer may not exceed thirty (30) calendar days from the moment the right was exercised.
Please note that coffee can be a perishable food and therefore in most cases its return cannot be accepted.
Likewise in cases where it has been opened.
